Babylist Shop Purchases

Placing an Order

• Can I purchase FSA & HSA eligible items on Babylist?
• Does Babylist price match with other retailers?
• What forms of payment do you accept?
• How do I change or cancel my Babylist Shop order?
• How do I add a gift message?
• Can my gift be wrapped?

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Babylist Shipping

• Freight Orders and Deliveries
• What are your current shipping time frames?
• How much is shipping at the Babylist Shop?
• How much is the furniture shipping surcharge?
• How much is shipping to Alaska and Hawaii?
• Where does the Babylist Shop ship to?

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Babylist Returns

• What is your return policy?
• How do I return something I bought myself?
• How do I return a gift purchased for me from the Babylist Shop?
• Why can’t I start my Babylist Shop return?
• How can I track my Babylist Shop return?
• How do I send back my Babylist Shop return?

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Babylist Gift Cards

• How do I use my Babylist Shop gift card?
• How do I purchase a Babylist Shop gift card?
• How are Babylist gift cards delivered?
• Where can I check my Babylist gift card balance?
• I am not in the US but I received a Babylist Shop gift card. How can I use it?

Babylist Order Status

• How can I look up my Babylist Shop order?
• Where is my Babylist Shop order?
• Why has my tracking page not updated?
• My order says it was delivered but I haven't received it yet. Where is it?

Babylist Order Issues

• What should I do if there's an issue with my Babylist Shop order?

Products

• How can I get help with a defective item?
• How do I register my product?
• What should I do if my order arrived damaged or with missing pieces?