Babylist doesn't offer exchanges. To get a different size, color, or item, return the original gift for Babylist Shop credit and use that credit to buy the one you want. Babylist won't notify your gift giver about a return.
Return a Babylist Shop gift
- Go to your Gift Tracker and find the gift.
- Select Return next to the item and follow the prompts.
- Use the QR code or prepaid label to drop off the package at a FedEx location. Keep your drop-off receipt.
- After your return arrives at our warehouse, we’ll add Babylist Shop credit to your account within 5 business days. You’ll get an email when it’s ready.
Use your Babylist Shop credit
- Add the item you want to your cart and check out. Your credit applies automatically when you’re logged in.
- If it doesn’t, paste the 16-digit code from your credit email into the Gift card or discount code box.
Return requirements
- Return Babylist Shop items within 9 months of the purchase date.
- Items must be unused, unopened, and in their original packaging.
If you bought the item yourself
Start your return in the Returns Center with your order number. Your refund goes back to your original payment method, and you can then place a new order for the item you want. Learn more in How do I return something I bought myself?
If the gift came from another store
Gifts bought from other stores follow that store’s return policy, and some stores do offer exchanges. Your Gift Tracker shows which store the gift came from, plus the gift giver’s details if they shared them. Learn more in How do I return a gift purchased from another store?