Babylist Shop items (whether gifted or purchased for yourself) can be returned within 9 months from the purchase date. The item must be in the same condition received, unopened and in the original packaging. We don't accept returns on opened or used items.
To return a gift you received from your registry, go to your Gift Tracker, find the item, and press the Return link next to it. To return an item you purchased directly from the Babylist Shop, head to our Returns Center to begin.
Refunds are issued within 5 business days after your return arrives to our warehouse.
Important highlights:
- Refunds for gift returns are given as Babylist Shop credit.
- Personal orders are refunded back to the original form of payment.
- Refunds will be issued no later than the 5th business day after your return is delivered to our warehouse. (This doesn't count the day the package is delivered, weekends or holidays.)
- Once the return has been processed, you’ll receive a final confirmation email containing refund information.
- Shipping and surcharge fees are non-refundable.
- We don't accept returns from other retailers.
- Gift cards are non-returnable.
- We don't offer exchanges.
- Purchases made at our Babylist Beverly Hills Showroom can only returned in-store.
- Online order returns can't be returned at the Showroom.
- Soundly Mattresses have a 120-day return window.
If your order arrived damaged or missing pieces, we can help.