Babylist Shop Orders:
Once an order is placed at the Babylist Shop, there's a 45-minute window to cancel it before it's processed. If you need to add or remove items or change the shipping address, you must cancel the original order and place a new one. You can do this directly from your confirmation email by tapping the blue text, canceled up to 45 minutes (see image below).
Once the 45-minute window has closed, your order can't be changed or modified. Orders that have shipped, can't be canceled. You can submit a return request to be sent a free return shipping label.
Things to keep in mind:
- Digital gift cards are excluded from the 45-minute hold and are processed immediately. (These can only be canceled by our Customer Support Team, and only if they have not been redeemed.
Other store orders:
Many gifts listed on Babylist registries are sold and shipped by retailers other than Babylist. If your order is from another store, you’ll need to contact that retailer directly for help with your order.
Tip: Retailers won’t have access to your Babylist registry or registrant details, but they can usually help if you provide:
- The email address used to place the order
- Your order confirmation number
Here are the customer service numbers for some popular retailers:
Amazon: 1-888-280-4331
Target: 1-800-440-0680
Walmart: 1-800-925-6278
Pottery Barn Kids: 1-800-993-4923
Nordstrom: 1-888-282-6060
If you need help with a different retailer, let us know!