If there’s an issue with your delivery, use the sections below to identify the problem and next steps.
If your address is incorrect or incomplete
If the shipping carrier can’t deliver your package, your tracking may show a message like incomplete address.
- Check your tracking link for options to update your address
- Contact the shipping carrier directly if updates are allowed
If you’re unable to update the address or need help, contact our support team.
If your package was delivered to the wrong place
Packages may occasionally be delivered to a nearby address.
- Check around your property, including entryways, garages, and side areas
- Ask neighbors or building staff if they received your package
If your package hasn’t been located after 6 business days, contact our support team.
If your package is marked delivered but missing
Follow the steps in this article to locate your package:
If your package is being returned to sender
If tracking shows returned to sender or a delivery exception, the carrier couldn’t complete delivery and is sending the package back.
Contact our support team so we can help you with next steps. You won’t be charged again for a returned package.
If tracking isn’t updating or your package seems delayed
If your tracking hasn’t updated or your package appears stuck in transit, check this article for guidance:
If your package still hasn’t arrived after reviewing tracking updates, contact our support team.