We recognize how frustrating it can be when your package says it’s delivered, but it’s nowhere to be found. Don’t worry—we’ve got a few tips that might help you track it down.
Delivery Timing
Sometimes, delivery drivers scan several packages as "delivered" before they’ve actually dropped them off. If that’s the case with your order, it should show up within a few hours.
Unusual Delivery Spots
Drivers might leave packages in unexpected places like side entrances, back doors, or even near your garage. Be sure to check those areas, just in case.
Communal Living Spaces
If you live in an apartment or shared housing, check places like parcel lockers, mailrooms, or the front office. It’s also worth asking your roommates or neighbors if they’ve seen it.
Delivered to the Wrong Address
Occasionally, packages get dropped off at the wrong address. A quick check around your property or a chat with neighbors might reveal that your package was delivered nearby.
Still No Luck?
In most cases, orders show up within five business days of the delivery scan (business days are Monday through Friday, excluding holidays). If your package hasn’t arrived by the end of the fifth business day, please reach out to us. We’re here to help!
When you contact us, it’s super helpful to have the following information ready:
- Your Babylist order number (it starts with “BLS”)
- The email address you used to place the order
- The billing name on your order
- The method of payment you used at checkout
We’ll work with you to get things sorted out as quickly as possible. Thanks for your patience—we’re excited for you to receive your order!