If your package includes items you didn’t order, follow these steps to confirm and resolve the issue.
Check your order details
Review your order confirmation email or your Gift Tracker to confirm what was included in your order. If you’re receiving a gift, check the Gift Tracker to see if the items were part of the purchase.
If the items don’t match your order
If the extra items aren’t listed in your order details, contact our support team for help.
Keep all items and packaging until you receive instructions from our team.
What happens next
Our support team will review your order and provide next steps based on your situation.