Sometimes you might open your package and notice you got a little more than you expected. If you received extra items you didn’t order, don’t worry—we’ll help sort it out.
What to do next
- Double-check your order confirmation email, or Gift Tracker page (if you're the registrant) to see if the items were part of your purchase or gift.
- If the extras don’t match your order, reach out to us—we’ll guide you on what to do.
- Hold onto everything for now until we get back to you with next steps.
A quick note
We’ll always work with you to make sure things are resolved quickly and easily. Every situation is a little different, so once you contact us, we’ll share the best option for moving forward.