If you can’t sign in, create your account, or find your registry, follow the steps below.
Can’t log in
- If you created your account using your Google or Apple ID, tap Log in with Google or Log in with Apple.
- If that doesn’t work, reset your password and follow the email link to set a new one.
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If you used Apple’s Hide My Email, you’ll need to enter the email Apple assigned to Babylist.
To find it:- Go to Settings on your phone and tap your name.
- Select Sign in with Apple.
- Choose Babylist.
- Look under Hide My Email for the address linked to your account.
- If you still can’t log in with Apple, contact Apple for help with your Apple ID.
Why this helps: Each method ensures you’re using the correct credentials and resolving password or email mismatches.
Email or account creation errors
If you see an error while creating your account or don’t receive a verification email:
- Check your spam or junk folder for the verification message.
- Confirm that your email address was entered correctly.
- Try creating the account again using a different browser (Chrome, Safari, or Firefox).
- Clear your browser’s cache and cookies, then refresh the page.
Why this helps: Email delivery errors often result from typos, filters, or cached data preventing form submission.
If you still can’t create your account, contact Support.
Trouble finding your registry
If you have more than one Babylist registry, you can switch between them:
- From your Home or Registry view, click the caret next to your registry name at the top of the screen.
- Choose the registry you want to view or edit.
If you’re viewing the wrong registry, make sure you’re signed into the correct account.
If you’re looking for someone else’s registry, see How do I find a Babylist registry?
Fixing website or checkout errors
If you’re seeing technical issues while using the Babylist site or app, try the steps below.
Checkout errors
- Confirm your payment details are correct.
- Try a different payment method if possible.
- Make sure the item is still in stock.
- Refresh the page or start checkout in a new browser tab.
Why this helps: Checkout issues can result from payment authorization problems, outdated cart data, or temporary connection errors.
If the problem continues, take a screenshot of the message and contact Support with details about what happened.
Drag-and-drop issues
If you can’t move or rearrange items in your registry:
- Refresh your page and try again.
- Use an updated version of Chrome, Safari, or Firefox.
- If on mobile, use the Babylist app instead of the web browser.
- Disable browser extensions or try an incognito window.
Why this helps: Browser settings and extensions can block scripts that support drag-and-drop features.
Page not loading or displaying correctly
Try these quick fixes:
- Refresh the page.
- Open Babylist in a different browser (Chrome, Safari, Firefox, or Edge).
- Use an incognito or private browsing window.
- Disable browser extensions.
- Switch to a different device or network if possible.
Why this helps: This eliminates cached data, connectivity problems, or extension conflicts that may cause display issues.
Seeing an error message
If you see a message like “Something went wrong,” try these steps:
- Take a screenshot of the error.
- Note what you were doing when it occurred.
- Clear your cache and cookies, then refresh.
- Try using a different browser or device.
If the issue persists, let us know and include:
- The error screenshot
- A brief description of what happened
- Your browser and device information
Need more help
If these steps don’t solve your issue, reach out to our Customer Support Team. We’ll help you get things working again quickly.