Returns are processed by the retailer where they were purchased. If your gift was purchased from another retailer, you'll want to contact them and let them know you need to make a gift return.
We ask your guests for all the information you’ll need to make returns easier. Visit your Gift Tracker Page for the purchaser’s name and email address, along with other order information they’ve provided to us.
In most cases, the retailer can look up the order under the gift giver's name and email address if there's no order number provided.
Please note: Every retailer has a different return policy. If you have any questions regarding a retailer's return policy, please contact them directly.