Returns are processed by the retailer where they were purchased. If your gift was purchased from another retailer, you'll want to contact them and let them know you need to make a gift return.
We ask your guests for all the information you’ll need to make returns easier. Visit your Gift Tracker Page for the purchaser’s name and email address, along with other order information they’ve provided to us.
In most cases, the retailer can look up the order under the gift giver's name and email address if there's no order number provided.
If you need help, our Happiness Heroes are happy to direct you to the right folks to make your gift returns.