Sometimes things don't go as planned. We know how frustrating receiving a damaged or defective item can be. If your order arrived damaged or missing pieces, we're here to help.
Our goal is to provide the best personalized solution to you for any damage that may arise as a result of shipping. Be sure you examine your order carefully upon delivery to make certain everything is in good condition. In some cases we may provide a prepaid return label for damaged products, so we recommend you do not dispose of the item or packaging until then.
If you have any questions or concerns about the condition of your order, reach out to us right away here. To help expedite your resolution, be sure to have information below easily available:
- Description of the damage(s)
- Attach a photo or video of the damage(s)
- Photo of the shipping box
- Your Babylist Shop order number
- Include your name and best shipping address
Once received, your request will be reviewed and one of our Happiness Heroes will be in touch with the next steps.