Sometimes things don't go as planned. We know how frustrating receiving a damaged item can be. If your order arrived damaged or missing pieces, we're here to help.
Our goal is to provide the best personalized solution to you for any damage that may arise as a result of shipping. Be sure you examine your order carefully upon delivery to make certain everything is in good condition. In some cases we may provide a prepaid return label for damaged products, so we recommend you do not dispose of the item or packaging until then.
If you have any questions or concerns about the condition of your order, reach out to us right away here. When contacting us, please provide photos of your damaged item(s) and the packaging your order shipped in so we can best assist you. Once received, your request will be reviewed and one of our Happiness Heroes will be in touch with the next steps.