If your item isn’t working as expected, follow these steps to find the best solution.
Check the manufacturer’s warranty
Start by reviewing the manual that came with your item or visiting the manufacturer’s website.
Many products include a warranty that may cover repairs or replacements directly through the brand.
If your item is within the return window
If your item is within Babylist’s return window, contact our support team for help.
Provide the following details:
- Your Babylist order number
- A description of the issue
- Photos or a video showing the problem
Keep the item and all packaging until you receive next steps.
If your item is outside the return window
If your item is no longer eligible for return, check the manufacturer’s warranty for repair or replacement options.
If you need help finding warranty information, contact our support team.
If your item arrived damaged or missing parts
If your item arrived damaged or is missing parts, follow the steps in these articles: