We’re so sorry your item isn’t working the way it should! Let’s get this sorted out.
1. Check the manual or the manufacturer’s warranty
Start by flipping through the owner’s manual that came with your item. Some products include a manufacturer’s warranty that may still be active. You might be eligible for a repair or replacement directly through the brand!
2. If it's still within our return window
If the item isn’t covered by a manufacturer’s warranty—or you’re not sure—and you're within Babylist’s 9-month return window, our team is here to help. Just reach out to our Happiness Heroes with the following:
- Your Babylist order number
- A quick description of what’s wrong
- Clear photos or a video showing the issue
We’ll take a look and work with you to find the best solution. Please hold onto the damaged item until we've confirmed the next steps. In many cases, you won't need to mail it back to us.
What if it breaks after the return window?
Even if your item is no longer eligible for return, we recommend checking the manufacturer’s warranty (often included in the manual or available on the brand’s website). Many baby gear and tech items are covered for a year or longer, depending on the brand.
Not sure where to start? Reach out to us! We’re happy to help you find the right contact information or figure out what your options might be.
If your item was damaged during shipping or came with missing parts, check out our What should I do if I'm concerned about the condition of my items? article.