What is the status of my order or delivery?

You will receive a confirmation email when you place your order and a shipping confirmation email once the order has been shipped. The order confirmation email contains a link to your Order Status page. The shipping confirmation email contains tracking information. Once you receive the tracking information, you can use the tracking ID to monitor the progress of your order.

Shipping confirmations are sent as soon as the shipping label has been generated. If it has been more than 10 days since you’ve received your shipping confirmation and there is no movement on the tracking, contact our Happiness Heroes and we’ll be happy to help.