We’re sorry your item isn’t working as expected! Here’s what to do:
1. Check the owner’s manual:
Start by looking through the manual that came with your item. It might still be eligible for repair or replacement under the manufacturer’s warranty.
2. If it’s not covered by warranty:
If the item isn’t covered by a warranty or you can’t find the manual—and it’s within our 9-month return policy—contact our customer support team with these details:
- Your Babylist order number
- A description of the issue
- Photos or videos that clearly show the defect
We’ll review everything and help you find the best solution!