How is COVID-19 affecting Babylist and other online retailers?
Find out more about USPS delays here.
Find out more about UPS delays here.
How will my order be affected?
You may experience longer wait times before your order is processed and shipping information is confirmed. Once an order has shipped, you will receive an automatic email notification with your tracking information.
How has COVID-19 affected the current shipping time frame?
Most Babylist orders are being processed, shipped, and delivered within 5-15 business days. However, some orders are experiencing delays and can take longer to process and/or have longer in transit times. Orders shipping to APOs, Hawaii, and Alaska typically have longer in transit times.
Can I edit or cancel my order?
All Babylist orders are placed on a 45-minute hold before being moved over to processing. Within that 45 minutes, you can edit the shipping address or cancel the order from the link in your confirmation email. If the 45 minute window has expired, we will not be able to cancel your order. Orders that have already shipped can also not be cancelled.
If you're unable to find your confirmation email or make the changes yourself, please reach out to our Happiness Heroes as soon as possible with your Babylist order number starting with BLS.
What is the status of my order or delivery?
You will receive a confirmation email when you place your order and a shipping confirmation email once the order has been shipped. The order confirmation email contains a link to your Order Status page. The shipping confirmation email contains tracking information. Once you receive the tracking information, you can use the tracking ID to monitor the progress of your order.
Shipping confirmations are sent as soon as the shipping label has been generated. If it has been more than 10 days since you’ve received your shipping confirmation and there is no movement on the tracking, reach out to our Happiness Heroes and we’ll be happy to help.
How long before items are back in stock?
Due to the uncertainty COVID-19 is causing across all operations, we aren’t always sure when items will arrive or if they’ll arrive when expected. We are not able to provide specific time frames for product replenishment. However, you can request in-stock alerts directly from the Babylist Store. You will need to be logged in to your registry as this feature is only available for our registrants at this time. Click here for directions.
Can I still return items?
We are currently processing returns as normal. You can begin a return here. A refund will be issued within five business days after the return arrives at our warehouse. Once the return has been processed, you’ll receive a final confirmation email containing refund information. To monitor the progress of your return, be sure to reference the tracking number on the return shipping label. You can check the status by entering the tracking ID on Fedex's website here.
What if I can’t drop off my return right now?
No problem! Babylist returns are available up to nine months from the date of purchase. You can start the return process here. Hang on to the return label and ship it back to us when you’re ready.
Is it safe to receive packages?
For more information on safety practices around COVID-19, please visit the World Health Organization website.
Can I still get customer support?
Yes! We are always happy to help. Our Happiness Heroes work from home and have had to make adjustments to schedules and routines in an effort to best support their families. We will continue to work through email inquiries and offer chat support. However, you may experience delayed responses during this time. In the event your inquiry is urgent or time-sensitive, we will make every effort to expedite support. Please rest assured that we are doing everything possible to continue to support customers and appreciate your patience.